Visually Impaired Passengers

No.6903
If you happen to see someone who is visually impaired (such as a person with a white cane or a guide dog), please help him or her if you have the chance. For example, you may ask him/her questions such as
  • "Would you like me to assist you?"
  • "Would you like me to help you with something?"

How to Help the Visually Impaired Travel with Comfort

  • 1If you see someone with a white cane, or a guide dog, please assist if possible.

    Passengers who are blind or visually impaired may desire assistance when alone in places such as the subway station, station platforms, crosswalks, and bus stops.
    By saying a word or two such as "would you like me to help you with something?" will go a long way in helping the blind or the visually impaired feel more comfortable when traveling to an unfamiliar environment.

  • 2Do not stand or place any objects on the yellow braille blocks.

    Please do not obstruct braille blocks in any manner. Braille blocks are important to those who are blind or visually impaired.

  • 3Refrain from using smartphones or cellular devices while walking.

    The visually impaired have difficulty noticing people around them. Smartphones will prevent the user from noticing them as well.

  • 4 Please do not touch or pet the guide dog.

    Guide dogs are trained to assist the blind or the visually impaired. Please do not touch or pet the guide dogs.